AI, CX & the Future of Customer Conversations

Name: Collective Inception
Address: 31 Alfred Street, Sydney, NSW, 2000, AU
Telephone: +61 466 211 927

Keynotes, advisory and thought leadership on AI, CX and human-centred automation

I’m Ben Farrell, a global keynote speaker and AI strategist focused on the future of customer experience.

I help leaders understand how artificial intelligence is reshaping customer conversations, contact centres, and service organisations around the world.

Through speaking, advisory work, and thought leadership, I help organisations move from experimentation to confident, responsible adoption of AI.

Let's connect

Speaking Events

New Book Available Now

Designing AI Conversations at Scale

AU$39.00

Testimonials

What sets Ben apart is his ability to guide and lead clients through the design process with a collaborative, thoughtful approach. He doesn’t just create excellent conversational experiences—he also ensures clients feel supported and informed throughout, often acting as both a designer and educator

Peta H, LivePerson