Bot migliori
Umani più felici
Why choose this bot review?
Completely unbaised
We don't sell platforms or solutions
Enterprise tested
Insights from hundreds of chatbot programs across banking, telco, insurance, retail and more
Tailored to your goals
Whether it's CSAT, NPS, containment or cost reduction
Proven results
Guaranteed improvement in your success metrics
Full strategic playback
You get tactical wins plus long-term strategy and direction
Here's what's included
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Review of up to 50 core intents
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Evaluation of channel strategy and AI ecosystem
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Deep-dive into CX, UX and automation effectiveness
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Tactical and strategic recommendations
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Workshop playback with your key stakeholders
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A prioritised roadmap and collateral you can act on
Who is this for?
This is perfect for organisations that:
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Feel stuck with underperforming bots or vendor-led advice
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Are about to invest more in AI and want validation
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Need to improve automation outcomes, reduce effort or increase customer satisfaction
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Want an expert opinion before giong further
How it works
A sample of what to expect
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Conversational Flow Optimisation
Actionable suggestions to improve user flows, disambiguation, menu structure, and sequencing for smoother, more intuitive conversations. -
Generative AI Enhancements
Tailored advice on prompting strategies, reducing hallucinations, leveraging knowledge bases, and improving intent recognition with LLM-powered bots. -
NLU Tuning Recommendations
Deep analysis of your intent model with tuning tips to reduce confusion, improve match accuracy, and strengthen your NLU domain setup. -
Fallback & Escalation Strategy
Guidance on handling failed interactions — including better escalation triggers, clearer handoff to humans, smarter fallback responses, and wrap-up flows with optional surveys. -
Persona, Tone & Language Feedback
Insightful critique on your chatbot’s language, tone, and personality — covering consistency, engagement, clarity, and instruction style. -
Channel Strategy Advice
Tactical ideas to boost performance across entry points, UI triggers, campaign integration, bot engagement, and cross-channel handoffs.
Why work with us?
When you work with Collective Inception, founded by Ben Farrell, you’re tapping into deep, real-world experience — not surface-level theory. Ben brings over 20 years in contact centre operations, from frontline support through to leading global CX teams.
Ben has lived and breathed the challenges of scale, service, and digital transformation, so I know what works and what doesn't in the real world.
For the last decade, he's specialised in AI conversation design — partnering with banks, insurers, telcos, government, retail, super funds and airlines to launch, optimise and scale automation that actually delivers results.
Ben's also held senior roles at global tech giants like Symantec and Apple, managing complex, high-volume support programs across multiple regions.
What sets Us apart is that we're completely platform-agnostic. We don’t push products or platforms — we focus purely on outcomes.
Every recommendation we make is tailored to your specific goals, whether that’s containment, CSAT, app adoption or reducing cost-to-serve. This is expert advice shaped by experience, not guesswork — designed to make your bot smarter, faster, and more human.
Introductory offer - 50% off
For a limited time, get the full Bot Review—normally priced at $10,000—for just $5,000.
This includes the full audit, workshop playback, tactical + strategic roadmap, and guaranteed improvement in your key success metrics.
Let’s make your chatbot work smarter, not harder.
Let's get started
Ready for an honest, expert review of your chatbot and AI strategy?
No platforms. No pitch. Just results.
Fill out your details below and we'll be in touch to schedule your discovery session
